Privacy policy
Cata Pool Services LLC ("Cata Pool", "we") cleans residential pools in Georgia. This page explains what we collect on catapool.com and how we use it.
What we collect
When you ask for a quote, chat with the assistant or call us from the site: your name, mobile number, email, ZIP code, pool type and size, any photo you upload, and your messages.
How you found us: the page you landed on, the site that sent you, campaign tags in the link, and a referral code if you used one. We keep this in a first-party cookie for 30 days.
Taps on our phone number and text buttons, so we know which pages bring calls. We store a hashed form of your IP address with these.
How we use it
To answer your request, give you a price range, schedule a visit, and follow up. To text you about your request when you agree to texts. To understand which channels bring customers.
The site assistant and the pool photo check use Claude, an AI model by Anthropic, to answer questions and describe what a photo shows. Your messages and photo are sent to Anthropic to produce that answer. They are not used to train the model.
Our team also uses an assistant in our private CRM, powered by the same Anthropic model, to keep routes and requests up to date. Before anything is sent to it, stored names, phone numbers, emails, street addresses, gate codes and notes are replaced with reference tags. Other details, such as the service, price, city and ZIP code, and what our team types in their own words, may be sent. These are not used to train the model either.
We do not sell your information and we do not run advertising networks on this site.
Who helps us run the site
Vercel (hosting and visit statistics without cookies), Supabase (database and photo storage), Twilio (text messages), Resend (email), Anthropic (assistants and photo check), OpenStreetMap (finding an address on the map in our CRM), Google (Business Profile and reviews). Each receives only what it needs to do its job.
Text messages
We text only people who gave us their number for a quote or service and agreed to texts. Every text includes a way to stop. Details are in the SMS section of our terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
How long we keep it
Request records and messages stay in our customer system while you are a customer or prospect and for up to three years after the last contact, unless the law requires longer. Photos are deleted when the request is closed as lost or on your request.
Your choices
Email info@catapool.com or call 470-203-6700 to see, correct or delete what we have about you, or to stop texts. Reply STOP to any text to opt out immediately.
Cookies
We use only first-party cookies: one that remembers how you found us, one for a referral code, and a sign-in cookie for staff. No third-party tracking cookies.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes and contact
If this policy changes, we update the date above. Questions: Cata Pool Services LLC, info@catapool.com, 470-203-6700.